Improving your customer experience

7 May 2017

We listened and we are changing….

Following our customer satisfaction survey at the end of last year we reviewed your feedback in detail and we are delighted to introduce the first phase of changes to improve your experience.

The following improvements have now been introduced

  • Your call will be answered within 3 rings by a member of the team that can help you.
  • We have increased the number of engineers providing telephone technical support so that we can help you quickly.
  • Should you need a telephone call back we will do so within 30 minutes.
  • Should you need an engineer on site we will get them out to you as quickly as possible – our aim is within 48 hours.
  • Our engineer will leave a report of the work carried out. Remember we only ever use genuine parts recommended by the manufacturer.
  • Telephone technical support is now available on a Saturday.
  • Any invoice queries will be resolved within 5 days.
  • We will provide you with all the information and support you need to maintain your equipment to the highest level.


This is just the first phase of improvements and we are already busy working on further improvements to be launched later in the year.
We are truly committed to ensuring we deliver an exceptional service, if we fall below your expectation at anytime we would love you to tell us. Your feedback really does play a valuable role in the improvements we make.

Email [email protected] or call 0808 123 2020 (option 4).