You didn’t compromise on your choice of technology. Why compromise on its servicing?

From requesting a service visit to supporting you in the unlikely event of a breakdown, our team are here to help you in a prompt and professional manner 6 days per week. At your initial point of contact a member of our team is assigned to help you until resolution.

  • Schedule a service visit
  • Provide telephone technical support
  • Book an engineer visit
  • Schedule a collection or delivery
  • Arrange a service contract (see details of CoverPlan below)
  • Install equipment
  • Arrange a site visit from an account manager

Our Cover Plan, provides peace of mind and in the unlikely event of a breakdown, we are here to help. The benefits:

  • Annual service inclusive of recommended components
  • Reduced callout charge
  • Reduced labour charges
  • No travel charges
  • Savings on all component parts
  • Free system updates

For more information on CoverPlan please contact our service team on 0808 123 2020 (option 4) or service@birminghamoptical.co.uk

Created around you, our flexible options give you the choice of how we can best meet your aftercare needs. With remote dial in, telephone support and engineer site visits, we are always at your service.

All work is carried out by fully trained engineers and you can be confident that any part fitted by Birmingham Optical is manufacturer approved and genuine. Our engineers will only replace a part when absolutely necessary.

As industry experts with access to the latest NIDEK, Oculus, Keeler and Frastema approved diagnostic equipment, we are committed to ensuring your equipment is maintained to its original manufacturer specification. As exclusive distributors for NIDEK in the UK and Ireland only our engineers have the necessary software and jigs to be able to complete an accurate repair to manufacturers standards.

As your partner, we offer the reassurance of exceptional quality at lower prices than you might expect. For all your aftercare support contact our team directly:

0808 123 2020 or service@birminghamoptical.co.uk.

Monday to Friday (9:00 to 17:30) and Saturday (10:00 to 15:00)