Aftercare

We are here to support you

You can expect a speedy, efficient and personal service because we are committed to providing you with complete customer satisfaction. As a Birmingham Optical customer, we believe you deserve the best.

From requesting a service visit, to ordering consumables or sorting you out in an emergency – our team are here to help you. At your initial point of contact a member of our team will be assigned to help you until resolution.

We will handle your request in a prompt and professional manner 6 days per week. We are available Monday to Friday (9:00 to 17:30) and Saturday (10:00 to 15:00).

Just some of the ways we can support your business:

  • Book a service visit
  • Provide telephone technical support
  • Book an engineer visit
  • Schedule a collection or delivery
  • Supply consumables
  • Arrange a service contract (see details of CoverPlan below)
  • Installations
  • Arrange a site visit from an account manager

Contact our aftercare team on 0808 123 2020 or service@birminghamoptical.co.uk

 

CoverPlan is a service contract that offers you peace of mind. Preventive maintenance and reactive service is supported by our highly trained team of engineers. Based throughout the UK and Ireland, all our engineers are fully trained and equipped to provide industry leading service.

The benefits

  • Annual service inclusive of recommended components
  • Reduced callout charge
  • Reduced labour charges
  • No travel charges
  • 20% discount on all component parts
  • Free system updates

For more information on CoverPlan please contact our service team on 0808 123 2020 (option 4) or service@birminghamoptical.co.uk